Terms of Service and Booking Policy

1. Agreement and who we are

These Terms of Service and Booking Policy apply to your use of our website and to any booking, order, event, or workshop with D'VAXVAs Portable Parties, LLC (“D'VAXVAs,” “we,” “us,” or “our”). By placing an order, making a booking, or participating in a workshop, you agree to these terms.

We provide Party Cart experiences, custom gift boxes and baskets, corporate and personal celebrations, and corporate and youth workshops. Our services are designed to help businesses, organizations, families, and individuals create thoughtful and memorable experiences.

2. Inquiries, quotes, and bookings

An inquiry or request for a quote is not a confirmed booking. A booking is confirmed only after we have confirmed availability in writing and received the payment required to secure the booking in full.

Party Carts, party favors, and workshops must be booked or ordered at least three weeks (21 days) before the event date. We may consider rush requests at our discretion, depending on availability and the time needed to prepare the order. A rush request is not accepted until we confirm it in writing, and a rush booking is still subject to the cancellation terms in section 4 from the date it is confirmed.

Quotes are based on the information you provide, including the event date, guest count, requested theme, delivery location, and selected services. If those details change, we may need to adjust the quote or confirm whether we can still provide the requested service.

3. Pricing and payment

Prices displayed on the website apply as shown when you place an order, unless we confirm a different price in a written quote. Custom themes outside our preset themes are priced after consultation. A quote or written confirmation will state the price and any applicable delivery fee, taxes, and payment due date.

The Milwaukee County delivery fee is $15. If a Party Cart must be redelivered, an additional $15 charge applies. Applicable taxes and any other charges will be disclosed before payment.

Payment is due in full at the time of booking.

• Party Cart experiences: the full booking total is due when you confirm the booking, including any delivery fee and applicable taxes.
• Workshops, including corporate and youth workshops: the full workshop fee is due when you book.
• Custom themes priced after consultation: the full amount is due once you accept the written quote.

A booking is not held or prepared until payment is received. Any different payment schedule must be agreed in writing before the booking is confirmed.

By submitting payment, you authorize us or our payment processor to charge the payment method for the amount disclosed to you. Because payment is due in full at booking, we do not hold dates or begin preparation before payment is received. If a payment cannot be completed, we will tell you, and the date is not reserved until payment clears.

4. Cancellation, rescheduling, and refunds

Please contact us as soon as possible if you need to cancel or change a booking. Send cancellation and rescheduling requests to hello@dvaxvasportableparties.com.

• Cancellation 21 or more days before the event: We will refund the amount paid in full.
• Cancellation fewer than 21 days before the event (including the day of the event): A cancellation fee of 25% of the booking total applies. We will refund the remaining 75%, less any third-party costs we have already committed on your behalf.
• Rescheduling: Rescheduling is free and your payment carries over in full to the new date, with no loss of money. Tell us as early as you reasonably can, and we will apply the full amount you paid to a new date, subject to availability. New dates should be within 12 months of the original event date unless we agree otherwise in writing.
• Rescheduling fewer than 21 days before the event: We will make reasonable efforts to accommodate a new date. If a new date cannot be accommodated, the cancellation terms above apply.
• Changes requested fewer than 21 days before the event: Changes to guest count, theme, or delivery details are subject to availability and may result in additional charges.
• Custom or perishable items: Once production or purchasing has begun, custom or perishable items are non-refundable, except where required by law or where we cancel the affected service.

If you reschedule, the rescheduled event is treated as a new booking for lead-time purposes. Party Carts and workshops must still be confirmed at least three weeks (21 days) before the new event date, and the 21-day cancellation window runs from the new event date. A reschedule does not itself create a cancellation fee.

If we cancel a booking, we will offer to reschedule or refund amounts paid for the cancelled service. Any refund will be made using the original payment method unless we agree otherwise.

Wisconsin and local consumer protection laws may provide rights in addition to those described here. Nothing in this policy limits rights that cannot legally be limited or waived.

5. Delivery, setup, and cart pickup

Party Cart packages include delivery and setup. Delivery is available in Milwaukee County, including West Allis, Wauwatosa, Brookfield, Greenfield, Shorewood, Whitefish Bay, Cudahy, South Milwaukee, St. Francis, Glendale, Brown Deer, Fox Point, Greendale, Hales Corners, River Hills, West Milwaukee, Franklin, Oak Creek, Bayside, and Butler. Please contact us about other cities; service outside this area is subject to our approval and may involve additional charges.

The Milwaukee County delivery fee is $15. If a Party Cart must be redelivered, an additional $15 charge applies.

You must provide accurate delivery details and arrange reasonable access to a safe, suitable setup location. Someone authorized to receive the delivery must be available during the delivery window we confirm with you. If access is unavailable, the location is unsafe, or no one is available to receive the delivery, we may need to delay, reschedule, or redeliver the order, and additional charges may apply.

The decorated utility cart itself is not included in the Party Cart cost. We will arrange to pick up the empty cart within two days after delivery. You are responsible for the cart while it is at your location, including keeping it in a reasonably safe place and making it available for pickup. If the cart is not available for pickup, a storage or replacement fee of [amount to be confirmed] may be charged after we contact you.

6. Party Cart contents and products

Party Cart packages include a curated presentation designed around the guest count and may include prepackaged snacks and treats, celebration extras, and personalized signage. The package contents and quantities depend on the package selected and the information confirmed in your quote.

The utility cart used to display the Party Cart is not included in the package cost and remains our property. If a listed item becomes unavailable, we may substitute a comparable item. We will make reasonable efforts to keep substitutions consistent with the package and theme.

We do not offer alcoholic beverages because we do not hold a Wisconsin alcohol license. Tobacco and vaping products are not included unless expressly identified in a written quote.

7. Allergens and dietary needs

Products may contain or come into contact with common allergens. Products may also be made in facilities that handle allergens. Product ingredients and allergen information may change or may not be complete in the information available to us.

We cannot guarantee that a package is allergen-free. Please tell us about dietary requests, allergies, or other product concerns when booking. You are responsible for communicating relevant ingredient and allergy information to your guests and for deciding whether products are suitable for them.

8. Workshops

Workshop bookings, including corporate and youth workshops, are subject to written confirmation, availability, and payment. The full workshop fee is due at the time of booking, as set out in section 3. The minimum number of participants is 10. The maximum number is 20 for youth workshops and 25 for corporate workshops, unless we agree otherwise in writing. Workshop materials and included items will be described in the quote or booking confirmation.

For youth workshops, a parent, guardian, school, or group adult remains responsible for supervising participants, including before and after the workshop and during any portion of the event for which our facilitator is not expressly responsible. Our facilitators provide guidance for the workshop activity; they do not replace the supervision duties of a parent, guardian, school, or group adult.

Participants are expected to follow reasonable safety instructions, treat people and property respectfully, and use workshop materials as directed. We may pause or end a participant’s involvement if conduct creates a safety concern or significantly disrupts the workshop. Any resulting refund, if applicable, will be handled under the cancellation terms above and applicable law.

9. Photographs, video, and marketing

We may take photographs or video at events and workshops. Use of an identifiable person’s image, voice, or recording for marketing or other public purposes is governed by our separate Photo & Video Release and Consent form. These Terms do not replace that form or grant permission on behalf of event attendees.

If you are the event host or client and do not want us to take photographs or video at your event, notify us in writing at hello@dvaxvasportableparties.com before the event. A client’s request does not substitute for any individual consent that may be required from attendees, parents, or guardians.

10. Client responsibilities

You agree to:

1. Provide accurate event details, delivery instructions, guest counts, and contact information.
2. Arrange a safe and reasonably accessible venue and setup location.
3. Obtain any permissions required from the venue, building management, or other responsible party.
4. Review and approve theme, signage, and other customized details by the deadlines we provide.
5. Tell us promptly about changes that may affect the booking, delivery, guest count, or workshop.
6. Share relevant product, allergy, accessibility, and supervision information with guests or participants.

We are not responsible for delays or problems caused by inaccurate information, late approvals, inaccessible locations, or a lack of required venue permissions.

11. Intellectual property

D'VAXVAs Portable Parties®, our logo, cart designs, photographs, website content, and other materials created or used by us are owned by or licensed to D'VAXVAs Portable Parties, LLC. The D'VAXVAS PORTABLE PARTIES mark is federally registered, U.S. Trademark Registration No. 7900234.

You may not copy, reproduce, publish, distribute, or reuse our designs, photographs, logo, or website content without our prior written permission. This section does not transfer ownership of any intellectual property to you.

12. Limitation of liability

To the extent permitted by law, we are not liable for indirect, incidental, special, exemplary, punitive, or consequential damages arising from or related to a booking, order, workshop, or use of the website.

To the extent permitted by law, our total liability for a claim arising from a particular booking or service will not exceed the amount you paid us for that booking or service.

Nothing in these Terms excludes or limits liability for death or personal injury where such liability cannot legally be excluded or limited, fraud, or any other liability that cannot be limited under Wisconsin law. Nothing in these Terms waives rights that cannot legally be waived.

13. Client responsibility for certain claims

To the extent permitted by law, you agree to be responsible for third-party claims and reasonable costs arising from your breach of these Terms, your misuse of our services or materials, or the venue, guests, or activities under your control. This responsibility does not apply to the extent a claim is caused by our own negligence, willful misconduct, or other conduct for which responsibility cannot legally be shifted to you.

14. Events beyond reasonable control

Neither you nor we will be responsible for delay or failure to perform caused by events beyond reasonable control, such as severe weather, illness, venue closure, supply shortages, transportation disruption, or other unexpected events that make performance impracticable or unsafe.

If such an event affects a booking, we will contact you to discuss available options. Depending on the circumstances and availability, we may reschedule the service or refund amounts paid for services we cannot provide. Any rescheduling terms will be confirmed in writing.

15. Governing law and venue

These Terms are governed by Wisconsin law, without regard to conflict-of-law principles. Subject to any rights that cannot legally be limited, disputes will be brought in courts located in Milwaukee County, Wisconsin.

Consumers may have rights to bring claims in their local courts under applicable law. Nothing in this section limits those rights.

16. Changes to these Terms

We may update these Terms by posting a revised version on our website and changing the effective date above. The version in effect when your booking is confirmed will apply to that booking, unless you and we agree otherwise in writing or a change is required by law.

17. Contact

For questions about these Terms, a booking, or an order, contact:

D'VAXVAs Portable Parties, LLC
6650 W. State Street, Unit D
Milwaukee, Wisconsin 53213
Email: hello@dvaxvasportableparties.com
Website: https://dvaxvasportableparties.com

Related: Privacy Policy and Photo & Video Release and Consent.